Frequently Asked Questions
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Macmillan Darts Marathon
The Macmillan Darts Marathon asks darts fan and novices alike to raise funds for Macmillan Cancer Support by playing darts for 12 hours or reaching 100,000 points. By signing up to the challenge you’re doing something amazing for people living with cancer.
Whatever your reason, whoever you do it for – throw by throw you are helping Macmillan support even more people living with cancer, who need your support now more than ever. Find out how your Macmillan Darts Marathon donations could help on the how it helps page.
You can host a Macmillan Darts Challenge all year round and it’s completely up to you to find a date, venue and time that suits you.
Yes! There is no cost to register, we just ask you aim high and raise as much as you possible can for people living with cancer.
You must be over 18 to take part.
Yes, absolutely. Show us what you’re made of and sign up here.
Participants
Once you have registered, you'll receive an email with a link to your fundraising page and everything you need to get started.
To give yourself the best start, personalise your page and let your friends, family and colleagues know about your challenge. Getting your first few donations early is a great way to build momentum.
Don’t forget to join our private Darts Marathon Facebook community, where you can connect with other participants, share updates, ask questions and find plenty of fundraising inspiration and support throughout your challenge.
When you're logged into your fundraising page, you should see a green icon with a pencil at the top right of your 'event details' section. Click this and add or edit your event date and venue details.
First, navigate to the sign in page and press 'forgot your password'. Enter your email address there and see if you receive an email with instructions. Don't forget to check your 'other' or 'junk' folders if you don't receive it in your primary inbox.
If you haven't received an email from us within 10-15 minutes, please send us an email at fundraising@macmillan.org.uk so we can look into it.
Please register here and you will be taken through the process to set up your profile and fundraising page on the Macmillan Darts Marathon website. You can also create a team page if you are taking part with others.
Please note we are unable to link any other online giving pages (including Facebook donations) to your profile.
Our website for the Darts Marathon has a step-by-step guide on creating a team, and also joining an existing team: How to create or join a team | Macmillan Darts Marathon.
Already signed up as an individual and now want to join a team? No problem, simply log in using your individual email and password to create or join a team. Once you're logged in, follow the How to create or join a team link to create or join a team.
Official Darts Marathon certificates will be emailed 4 weeks after your selected event date. This gives everyone chance to get final donations in and deposit cash donations. If you'd like a certificate before the official ones are emailed out, you can print this certificate and complete it with your details.
When registering with us you will have chosen a password - don't worry if you've forgotten it!
Just click Forgotten Password in the log in area and enter your registered email address and you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive.
Your username is the email address you registered during sign up; if you cannot remember this or need further help, please contact us at fundraising@macmillan.org.uk
Email our Supporter Care Hub at fundraising@macmillan.org.uk, or call them on 0300 1000 200 (9am-4pm). We also suggest sharing with your supporters you are no longer taking part in the challenge.
Fundraising
To find your fundraising page, simply sign in and you will be taken straight to your fundraising page. From here you can share your fundraising page link, edit your profile, and view any donations you've already received.
You can either copy and paste the link from your browser, or you check out the 'spread the word' section when you're logged into your fundraising page to see your options.
First you will need to register to participate in the challenge. Once you have set up your profile and fundraising page, you will be able to share your unique page URL with your friends and family where they can make a donation through our secure payment gateway using a valid debit or credit card, Google Pay, or PayPal.
We advise you not to use Facebook ‘Add a Donate Button' or create a ‘Facebook Fundraiser’ for your challenge, as this will process the donation through Facebook and it will not appear on your Macmillan Darts Challenge fundraising page. Sorry we are not able to add these donations to your fundraising page.
Getting your friends and family to support and sponsor your challenge is a good excuse to bring people together and it’s all for a good cause.
Here are a few tips to help:
- Spread the word! The more people you tell, the more sponsors you’ll get, ask friends and family to give as much as they like, no matter how big or small, anything they can give will make a big difference for people living with cancer.
- Send invites: An easy way to spread the word is to download and send our editable digital invites. Make sure to add your event date and location.
- Post on your socials: Share our free social media images with a link to your fundraising page on your channels. Let your followers know how you are preparing and share your reasons for taking part.
Head over to our 'Fundraising Resources' page to view our library of resources for your event. From here you can download the ones you'd like, and then print or share with others.
Your fundraising total is displayed on your fundraising page at all times. 4 weeks after your chosen event date we'll email your official Darts Marathon certificate with your final fundraising total.
If you're in a team then you'll find the total on your team fundraising page, and you'll receive your official team certificate 4 weeks after your event, too.
We try to encourage all donations to be made online via an individual or team's profile page, however, we realise this isn't possible for everybody. With this in mind, there’s a form available for people to download and print in order to send in cash donations... Don’t worry it’s all very straightforward.
Cash Donation Form - Download Here
When you’ve collected all your cash, please send a cheque for the total cash donation amount and the completed Donation Form to:
Freepost RUCY-XGCA-XTHU
Macmillan Cancer Support
PO Box 791
York House
YORK
YO1 0NJ
Please remember:
- Offline donations will show on your page within 10 days of receipt.
- Please make cheques/CAF cheques/postal orders payable to: Macmillan Cancer Support
- Please do not send cash through the post.
- Once we have received and processed your donations we will update your profile page to show the cash donations made. You will also receive an email letting you know that your cash donations have been added.
Your fundraising resources are available right now. Head over to fundraising resources to pick your tools.
You certainly can, simply email fundraising@macmillan.org.uk with a full name, email address and details of the donation, or call our Supporter Care Hub on 0300 1000 200, and we’ll do the rest.
Donations
Gift Aid is a great opportunity to make your voluntary donations to Macmillan worth 25% more – without spending an extra penny. It enables charities like us to claim the basic tax that donors have paid on their donations back from HM Revenue & Customs. If every supporter agreed to Gift Aid, it would raise hundreds of thousands of pounds more to support people living with cancer.
To be eligible to add Gift Aid to your donation you must be a UK tax payer and you must have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on my gifts for the current tax year. Other taxes such as VAT and Council Tax do not qualify. The charity will reclaim 25p of tax on every £1 that you have given. Make sure you enter the address where you are registered to pay tax; usually your home address.
If you choose to donate to a Macmillan Darts Marathon fundraiser on Facebook, please note that this amount won’t appear on the fundraising page, but your donation will still go to Macmillan Cancer Support.
First thing to do in this instance is check your Junk Email folder. Sadly the amount of spam going around the internet means that Junk Mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at fundraising@macmillan.org.uk.
Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process.
Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.
We use Stripe as our payment gateways. Stripe specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Stripe is a trusted name in eCommerce solutions and remains at the forefront of the online payment industry.
We accept the following payment methods; Visa, Visa Debit, Mastercard, Maestro, Diners, JCB, Amex, and Google Pay for online donations.
Macmillan pays fees both to cover the costs of building and hosting the Macmillan Darts Marathon website and in transaction fees to payment suppliers.
For the website build and hosting, we are paying Ezy Raise, who have built the Macmillan Darts Marathon website:
- no upfront fee
- a fee based on the level of donations received which will be between 1.5% and 3.5% depending on the amount raised
- and an amount equal to the value of the additional opt-in 3.5% donations made to help Macmillan keep costs low.
In addition, we pay transaction fees to the organisation processing your donation. Payments are processed by Stripe, who charge 1.2% of the donation + 20p per transaction. We also pay a 2p Radar Fraud charge for each transaction, to help keep your donation safe.